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Escrow and security

Money does not move until delivery is confirmed.

AgroSell holds the buyer’s money and pays the seller only once the goods have been delivered. If there is a problem, the money stays on hold until it is resolved.

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Buyer and seller shake hands while the truck is loaded at the silo
Contract Soybeans · Silo pickup
Illustrative example

Contract signedReviewed by AgroSellPayment in escrowGoods deliveredSeller gets paid

Quantity
500 t
Price
USD 380/t
Total
USD 190,000
Seller Identity privateIdentity revealed Signed
Buyer Identity privateIdentity revealed Signed
Awaiting depositIn escrowPaid to seller USD 0USD 190,000USD 188,100 AgroSell fee 1 % · USD 1,900

Follow the money

A USD 190,000 sale, from contract to payout.

500 tonnes of soybeans at USD 380 per tonne. This is how the money moves at each step, who can touch it and what each party sees.

  1. 01Buyer and seller

    They sign the contract

    What was agreed in the negotiation becomes a contract: grain, tonnes, price, pickup at the silo. Both companies sign it on the platform.

    Who can move the money: The buyer. The money is still in their bank.

  2. 02AgroSell

    We review the contract

    Before opening escrow we check that the contract is complete and in order. If something does not add up, we reject it with notes and escrow does not open.

    Who can move the money: The buyer. Nothing has moved yet.

  3. 03Buyer

    Transfers and notifies

    Transfers the exact total, in the contract currency, to the escrow account shown in the contract. Then notifies on the platform with the bank reference and the receipt.

    Who can move the money: No one. The transfer is on its way.

  4. 04AgroSell

    We confirm the deposit

    We check that the full amount arrived. Only then are both company names revealed and the seller is told to deliver.

    Who can move the money: Only AgroSell, and only to the seller or back to the buyer.

  5. 05Seller

    Delivers and confirms

    The buyer picks up at the silo. The seller marks the goods as delivered; the platform does not allow it before the deposit is confirmed. If the buyer has a complaint, they open a dispute and the money is frozen.

    Who can move the money: Only AgroSell. With a dispute, no one.

  6. 06AgroSell

    We pay the seller

    With delivery confirmed and no open disputes, we transfer the total minus the 1 % fee. The contract closes and everything is recorded.

    Who can move the money: No one: the deal is done.

Rules, not promises

What the platform will not allow, even if someone wants to.

These rules do not depend on anyone’s good will: they are built into the system. If a step is not met, the next one is not enabled.

  1. 01

    Without both signatures and AgroSell’s review, escrow does not open.

  2. 02

    The deposit must match the amount and currency of the signed contract.

  3. 03

    Only AgroSell confirms the money arrived. The buyer’s notice is not enough.

  4. 04

    The seller cannot mark delivery until the deposit is confirmed.

  5. 05

    The money can only go to the verified owner of the goods or back to the buyer.

  6. 06

    With an open dispute, escrow is frozen: no one pays or refunds until it is resolved.

  7. 07

    An agent never deposits, confirms deliveries or moves money. The company does.

  8. 08

    Every movement is recorded with date, amount and person responsible.

What happens to the money

Whatever happens, the money is never left hanging.

  1. 1BuyerDeposits the full contract amount.
  2. 2AgroSell escrowHolds the payment while the goods are picked up.
  3. 3SellerConfirms delivery and receives the total minus 1 %.
The seller gets paid

If something goes wrong

A dispute freezes the money until it is resolved.

Either party can open one from the contract while escrow is active. No agreement is needed to stop the payment.

  1. OpenedThe buyer or the seller explains what happened. The other party is notified.
  2. FrozenEscrow is locked: the seller is not paid and the buyer is not refunded.
  3. EvidenceBoth parties upload notes and files to the dispute record.
  4. DecisionAgroSell reviews the information and decides, recording the reason.
What usually works as evidenceLoading slipsWeighbridge ticketsQuality testsPhotos of the loadMessages and documents

How it can end

The seller is paid

Delivery met the contract. The seller receives the total minus the fee.

The buyer is refunded

Delivery did not happen or fell short. The money goes back to whoever deposited it.

It is split

Partly met. One part goes to the seller and the rest back to the buyer.

Dismissed

The claim does not hold. Escrow returns to its previous state and the deal continues.

External arbitration

If the case requires it, it is referred to arbitration outside the platform.

How it works, step by step

The grain goes from silo to silo. The money goes through AgroSell.

Both parties sign, the buyer deposits into AgroSell escrow, picks up the grain, and only then does the seller get paid.

Seller's siloStock verified by AgroSell

3Picks up the goods

Buyer's destinationPicks up at the origin silo (EXW)
1
Sale contractAgroSell
Seller's signature
Buyer's signature
2The buyer depositsThe full contract amount
AgroSell escrowHolds the payment until delivery
4The seller gets paidThe total minus 1 %
  1. 1Both sign the contract and AgroSell reviews it.
  2. 2The buyer deposits the full amount into escrow.
  3. 3The goods are picked up and delivery is confirmed.
  4. 4AgroSell pays the seller.

Layers of protection

Verified companies

No company trades without its documents reviewed and approved.

Verified stock

Every sell listing is checked before it goes to the market.

Private identity

Nobody sees your company name until the buyer deposits.

Disputes

Either party opens a dispute in the contract; the money stays on hold until it is resolved.

Audit log

Every action on contracts and escrow is recorded with date and person responsible.

Two-step verification

You can require a code in addition to your password to sign in.

What AgroSell will never ask you for

  • To transfer to an account that is not on your contract inside the platform.
  • Payment details by WhatsApp, email or phone call.
  • Your password or your two-step verification code.
  • To pay to unlock or speed up a transaction.

Only transfer to the account shown in your contract inside the platform. AgroSell will never ask you by message, email or phone to pay into another account.

Questions

Questions about escrow

See all questions

The escrow account shown in your contract on the platform. Do not use bank details that reach you by WhatsApp, email or phone, even if they look like AgroSell.

You deposit the full contract amount, in the contract currency. Until the full amount is confirmed, the seller cannot be paid.

You notify from the contract with the bank reference and the receipt. AgroSell checks the money arrived and confirms it; you and the seller are notified.

Once AgroSell confirms the deposit. Before that the platform does not let them mark the goods as delivered.

Open a dispute from the contract before the payment is made. The money is frozen and AgroSell decides with both parties’ evidence.

The seller can open a dispute too. The money stays frozen in escrow until AgroSell decides.

Only AgroSell, when resolving a dispute. Neither the seller nor an agent can move money out of escrow.

Nothing for the buyer. The seller has 1 % of the total deducted when paid. AgroSell charges nothing else.

Start trading with protection

Create your company account, upload your documents and sell or buy with protected payment.

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